Talisma has released a new version of its Customer Interaction Management suite, Talisma CIM 7.0. The software integrates multiple communication channels, including e-mail, chat, Web self-service and ...
Business Wire: Macquarie Capital Expands Software Advisory Coverage to Customer Interaction Management, Names Christopher Hieb Managing Director
Macquarie Capital Expands Software Advisory Coverage to Customer Interaction Management, Names Christopher Hieb Managing Director
nGenera Corp. (fka. BSG Alliance), an Austin, Texas-based provider of on-demand enterprise software, has acquired Talisma Corp., a Bellevue, Wash.-based provider of customer interaction management ...
Learn more about customer interaction at CRM Evolution 2022. See more videos from CX Connect 2021 on the CRM YouTube channel. Read the complete transcript of this clip: Daniel Ziv: Now let's dive into ...
VentureBeat: What is customer data management (CDM)? Definition, process and strategy best practices
What is customer data management (CDM)? Definition, process and strategy best practices
No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...
The Globe and Mail: Which Customer Review Management Software Leads in 2026?
In 2026, review management has moved beyond simply asking for five-star ratings. Businesses are looking for software that helps them capture feedback, identify unhappy customers early and manage ...
In today''s digital-first business landscape, customer interactions span a diverse array of platforms, including virtual reality (VR), voice assistants, and video conferencing. These immersive ...
Customer data platforms (CDPs) first gained popularity among marketing users as the technology tackled the marketing function’s complex customer data management challenges. These challenges included ...