The cloud telephony and contact center service AWS Connect commonly referred to as Amazon Connect, is provided by Amazon Web Services. Businesses construct call flows, rent phone lines, and establish users while also setting up their own instances of Amazon Connect.
Customer Service Software - Cloud Contact Center - Amazon Connect - AWS
Create and Configure an Amazon Connect Instance :: AWS AI Services Workshop
Links to AWS documentation for the most common AWS services used in Service Cloud Voice deployments. Links to examples and best practices when deploying Service Cloud Voice with Amazon Connect.
In this series of labs, we’ll build cloud based contact center using AWS Amazon Connect service and explore integration with other AWS services such as Amazon DynamoDB, Amazon Lex and AWS Lambda to build modern and robust contact center.
Amazon Connect enables creating virtual contact centers, claiming toll-free numbers, building contact flows, integrating with AWS services, storing recordings, enabling data streaming.
In this tutorial, you open Amazon Connect, create an instance of Amazon Connect, and claim a phone number that you can use for testing. This step walks you through finding Amazon Connect in the AWS console, and opening the Amazon Connect console.
The web-based Amazon Connect platform, built on the Amazon Web Services (AWS) Cloud, can be deployed in minutes, versus months, and accessed anywhere through an HTML5-compatible browser to elevate your customer service experience, and improve your agents’ productivity.
Use Cases Data and Analytics DevOps Storage SAP Security Internet of Things Services Amazon Connect Amazon Redshift Amazon DynamoDB Amazon EC2 for Microsoft Windows AWS Lambda Amazon API Gateway Partner Programs AWS Managed Service Provider AWS Public Sector Partner AWS Well-Architected Partner Program Authorized Training Partner AWS ...