Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you're looking for the best customer service in travel, you might be ...
From the initial inquiry to post-vacation follow-up, top-notch customer service paves the way for repeat customers. Part 1 of a 3-part “Travel Agents Rock” series. When it comes to building business, ...
USA Today: Want better customer service when you travel? You must be joking
Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...
Customer profiling empowers businesses to identify and target high-quality leads by providing detailed descriptions of people most likely to purchase their products and services. What is a customer profile? A customer profile summarizes an ideal customer and their interactions with a brand.
Entrepreneur: How Travel and Tourism Brands Can Leverage Social Media to Attract New Customers
Opinions expressed by Entrepreneur contributors are their own. Social media is one of the most effective ways to attract new customers for any brand, but the travel and tourism industry can leverage ...
How Travel and Tourism Brands Can Leverage Social Media to Attract New Customers
Total Expert, a provider of customer engagement software for the financial services industry, has added automatic life milestone updates to contact records in its summer platform release. The updated ...
This is the fourth of five articles co-written by Sandra Thomas-Comenole and Frank Belzer on the "New Travel Consumer". The articles in this series delve into the concept of how COVID-19 and the ...