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12,637 Views Message 4 of 5 Re: reporting landline fault for someone else @adrian123 Did 0800 800 151 prompt you for the number you wanted to report, as this would be helpful for others to know?
Re: Vulnerable, elderly, isolated relative no landline, can't raise fault The 151 number used to first ask you what number you were calling about, but perhaps that no long happens? You could try withholding your number when you call, to see if it helps. Or even try from a phone box, if you can find one.
Re: cannot get through to elderly relative on landline All I can suggest is to ring the 0800 800 151 number, do not select any options, and you may get an answer from a real person.
Report it as a phone fault using the phone fault repair number 0800 800 151. Do not mention the broadband fault, as that will result in it going into the wrong queue, and will delay the repair.
I'm sorry you've been given incorrect info, the 0800 800 151 number is for reporting landline issues. If you have a broadband fault it's 0800 800 150 that you'd need to call.