Refund Request Process You can start the refund request process for any Digital Game Product by signing in to the account that made the purchase at the page link below. Tell us why you're requesting a refund. We use this information to improve our products and processes, and to hopefully minimize the need for future refund requests.
Learn how to request refunds for Xbox purchases, including eligibility requirements and the process for submitting a refund request.
Learn how to request a refund for a purchase from the Xbox Store.
Notes: If you purchased a Microsoft subscription from Google Play or the Apple app store, contact their customer support for cancellation or refund. For Play Store purchases, go to Learn about Google Play refund policies. For Apple App Store purchases, request a refund from Apple support. If you purchased your subscription in Germany, you can cancel without signing into your Microsoft account ...
Find out how to manage your Xbox subscriptions to request a refund or cancel a recurring payment.
Get an exchange or refund on devices bought from Microsoft If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software.
Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't refundable unless the offer or applicable law states that you're eligible for a refund. For detailed info about return and refund policies, see Microsoft Terms of Sale.
If you were eligible for a refund, you can check the status of your refund on your Microsoft account Order history page. Open Order history Find the product. It will include the refund status. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, wait a few days.