Teams Phone Callback for call queues Eligible callers waiting in a call queue can now receive a callback to their phone number when an agent becomes available. Callers become eligible for a callback based on conditions configured by admins such as exceeding a certain wait time, the number of calls in the queue, or the calls-to-agent ratio. Eligible callers will be given the option to request a callback after the music on hold finishes playing, and admins can customize the messaging, key ...
